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Customer Resolutions Services Agent

Posted by: Sallie Mae

Posted date: Feb-28-10

Location: Fishers
Job Title Customer Resolutions Services Agent
Category Category -> Business, Finance & Admin
Company Name Sallie Mae
Salary
Email
Location Fishers
Job Type Job Type -> Full-Time
We are seeking outgoing individuals with a strong customer focus to work in our Customer Resolutions Services department. The Customer Resolution Svcs Agent is responsible for contacting student loan borrowers, endorsers, or co-makers and working with them to bring their student loan accounts current. This is done by educating the borrower on the variety of repayment and deferment options available to them. Working in a call center environment, the individual will take calls through our dialer system so they must be comfortable in a fast paced environment.
All available schedules include day and evening hours as well as two Saturdays per month.

Qualified and successful candidates must have the following to be considered:
High school education level or GED; college courses or degree are preferred
Customer service experience in a fast paced, high volume environment, call center experience preferred (may substitute education for experience)
Excellent verbal communication skills
Proven ability to navigate Microsoft Windows and related applications
Ability to excel in a quick thinking, fast-paced environment
Ability to sit in one place for long periods of time
Sallie Mae is a federal government contractor. Should this position support a government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.

For consideration, please visit our web site at www.salliemae.com or click on the “Apply Now” button and follow the instructions to apply for Cust Resolution Srvcs Agent , Requisition number 2396.

We are an Equal Opportunity/Affirmative Action Employer. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.